The Education (Pastoral Care of Tertiary and International Learners) Code of Practice 2021

The New Zealand Training Centre is a signatory to the Education (Pastoral Care of Tertiary and International Learners) Code of Practice 2021.

The code has 12 outcomes that apply to the New Zealand Training Centre:

Outcome 1:
A learner wellbeing and safety system		Providers must take a whole-of-provider approach to maintain a strategic and transparent learner wellbeing and safety system that responds to the diverse needs of their learners.
Outcome 2:
Learner voice		Providers understand and respond to diverse learner voices and wellbeing and safety needs in a way that upholds their mana and autonomy.
Outcome 3:
Safe, inclusive, supportive, and accessible physical and digital learning environments		Providers must foster learning environments that are safe and designed to support positive learning experiences of diverse learner groups.
Outcome 4:
Learners are safe and well		Providers must support learners to manage their physical and mental health through information and advice, and identify and respond to learners who need additional support.
Outcome 5:
A positive, supportive and inclusive environment in student accommodation		Providers must ensure that student accommodation promotes and fosters a supportive and inclusive community which support the wellbeing and safety of residents.
Outcome 6:
Accommodation administrative practices and contracts		Providers must ensure that student accommodation contracts and practices are transparent, reasonable, and responsive to the wellbeing and safety needs of residents.
Outcome 7:
Student accommodation facilities and services		Providers must ensure that student accommodation facilities and services are maintained to a standard sufficient to support residents’ wellbeing and safety and educational success.
Outcome 8:
Responding to the distinct wellbeing and safety needs of international tertiary learners		Signatories must ensure that practices under this code respond effectively to the distinct wellbeing and safety needs of their diverse international tertiary learners.
Outcome 9:
Prospective international tertiary learners are well informed		Signatories ensure that prospective international
tertiary learners receive clear, accessible, accurate and sufficient information, and make informed choices about the study and services a signatory provides before they begin their study.
Outcome 10:
Offer, enrolment, contracts, Insurance and visa		Signatories must have practices for enabling learners to make well-informed enrolment decisions in relation to the educational outcomes being sought by the learner and ensuring that all relevant parties are clear about their interests and obligations prior to entering into the enrolment contract.
Outcome 11:
International learners receive appropriate orientations, information and advice		Signatories must ensure that international tertiary learners have the opportunity to participate in well-designed and age-appropriate orientation programmes and continue to receive relevant information and advice to support achievement, wellbeing and safety.
Outcome 12:
Safety and appropriate supervision of international tertiary learners		Signatories ensure that international tertiary learners are safe and appropriately supervised in their accommodation and effectively communicate with the parents or legal guardian of learners under 18 years.

Information from NZQA about the code can be found here

A copy of the Code itself and information from the Ministry of Education about the code can be found here

For a summary of the Code, see this document: Code Summary

For the NZTC’s self-review in relation to the Code, see this document: Self-Review

The Dispute Resolution Scheme for International Students can be found here